Terms and Conditions
Welcome to Holistic Body Spa!
REQUIREMENTS FOR BOOKING A MOBILE MASSAGE
A client health history intake form is MANDATORY. This will ensure that the service is properly tailored to the clients' health needs. Detailed contact information should be provided, including the desired location for the service. Additionally, a 30% deposit is required to secure any service when booking an appointment.
Appointments require a minimum of 2 days in advance for booking single sessions. For multiple services 1-2 weeks notice. The sooner you request the appointment to your desired date, the more likely it will be accommodated. Last minute requests will be considered, but not guaranteed.
PAYMENT FOR YOUR SERVICE & ALTERNATIVE PAYMENT METHODS
If for any reason there is discomfort with booking online and paying through the online portal, alternative methods of payment can be discussed. This however, may require an in-person meeting prior to your service. During this meeting the necessary paperwork must be provided and the required 30% deposit must be given in either cash, card, zelle, cash-app or venmo.
LOCATION OF MOBILE MASSAGE SERVICE
When booking, please communicate your desired location, parking situation, and if there are any associated parking fees.
An additional fee will apply for longer commute times outside of travel radius in Sunrise Fl. All services currently include a base travel fee in the price listed. An additional fee starting at $15 for distances that require over 1 hour commute ( there and back ) and/or if there is an requirement for more labor, such as parking in a garage or area where parking fee is required.
CANCELLATION POLICY & RESCHEDULING YOUR SESSION
When booking ALL appointments, a 30% deposit of the service is required. There will be NO REFUNDS for this 30% payment, however the option to reschedule your appointment or refer someone else to use your credit will be accepted. A follow-up text will be sent to the client 48-72 hours before the scheduled appointment to confirm. If an appointment needs to be rescheduled, PLEASE notify us at least 24 hours prior to the scheduled appointment. Last minute cancellations without a 24 hour notice will not be refunded the initial 30% deposit. Therefore, reschedules after 24 hours of notice will require a new booking process as listed above.
NO SHOW POLICY Clients who fail to show for their massage appointment, effectively surrender their 30% deposit or prepaid session and will not be given a full or partial refund. It is important that we are fairly compensated for reserved time slots and commute.
OTHER IMPORTANT MOBILE MASSAGE POLICIES:
There must be a clean spacious area free of clutter for the massage equipment to be set up properly. Massage Therapist may arrive 10-15 minutes before the scheduled appointment to unload and set up equipment, also to prepare the space for the service. The client is REQUIRED to provide instructions on where to park, and any special instructions on how to access the destination. The service provider reserves the RIGHT to terminate the massage at any time during the scheduled appointment if these factors prevent the treatment from being done effectively.
PROFESSIONAL BOUNDARIES
Under NO circumstances will requests for sexual activity be tolerated. Massage service will be terminated IMMEDIATELY. The client will not be rescheduled if this occurs. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. THIS IS NON-NEGOTIABLE.